Airfares

Contracted bulk fares are quoted as NET rates, allowing you to determine you mark-up. Published fares are quoted including your commission, if applicable. All net airfares and commissions are subject to change without notice and are not guaranteed until ticketed.

Accessing Our Online Fares

Our web site is designed for travel agent use only; we do not sell directly to the consumer. To access our database of fares, travel agents must be registered with Premier Gateway. You may register at any time from our home page. We will review your registration within 24 hours.

Fare Quotes

Many of our fares reflect a cash discount. This discount is forfeited if you purchase by credit card (4% higher fare). Fare quotes will include taxes, fees and fuel surcharges, but these may vary due to volatile fuel costs, and may vary prior to ticketing. All rates are subject to change until ticketed.

We recommend you utilize our online booking engine for most of your bookings. It is available 24 hours a day, every day, and pulls our net fares from the same database our agents use to quote fares. Our online system will also book the space for you, taking into consideration all rules and restrictions. However, if you prefer to call us, we have experienced agents to assist you with fares quotes, booking of space and any question you may have. Our agents can enter your bookings made by phone into our online booking system for your easy access.

Reservations

Rules for our fares can be easily viewed when searching each itinerary. Premier Gateway books all space (this includes bookings made by you on our website).

We do, however, allow travel agents to book online United (true UA flights only) in your GDS and release space to Premier Gateway. Simply book the UA itinerary in your airline system and include a message in the OSI field to "release space to Premier Gateway for ticketing." Upon receipt of payment, we will take over the PNR from United, issue the ticket, and give possession of the record back to you following ticketing. When there is a code share segment included in your itinerary, you may not book and release, but must utilize our online booking engine, or contact us by phone, fax or email.

Premier Gateway can hold a net fare booking for up to 7 days. Published fares usually required ticketing within one day.

Passport Name

Passenger’s full passport name is required to hold airline space. Failure to provide correct passport names or correct spelling can result in the loss of airline space and additional penalties, and are not the responsibility of the airlines or Premier Gateway. To a void spelling errors please check the name against the valid passport.

Booking Inspection

Upon completion of a booking, Premier Gateway will email the travel agent an itinerary for review. Agents must review the itinerary and report any errors or omissions to Premier Gateway staff within 24 hours of transmission. Failure to do so will release premier Gateway from all responsibility for errors or omissions not reported within the 24 hours, and the travel agent will be responsible for any and all penalties and service fees.

Payment Policy

Credit Cards: Premier Gateway will accept passenger credit cards for payment with appropriate documentation. We accept MasterCard, VISA, Discover Card and American Express for most major airlines. Select carriers may have credit card restrictions. When purchasing tickets with credit cards, the travel agent agrees to be fiscally responsible for the transaction and accordingly should obtain proper documentation to protect you. This documentation should include an imprint of the cardholder’s credit card and their signature on an agency validated UCC form in addition to verification of additional identification as may be necessary.

Agency Checks: Agency checks must reach the ticketing office by the ticketing due date. Tickets will be issued upon receipt of an agency check unless other arrangements are made in writing. When arranging to fax a copy of a check to protect a ticketing deadline, please be sure to alert Premier Gateway staff by email or phone that the fax has been sent. If payment is not received by the due date, the booking will be automatically cancelled automatically.

Last Minute Tickets

Premier Gateway does not charge a last minute ticketing fee. Payment should be received by 3 pm Pacific Time for same day ticketing. If you have an urgent situation, please call to alert our staff.

Changes, Cancellations, Refunds

Carrier imposed penalties will vary by carrier and by destination. In addition to the airline penalty, Premier Gateway reserves the right to charge a service fee for any change, cancellation or refund made to any reservation that has been ticketed.

Lost Tickets

Most tickets are electronic, however, any lost, stolen or destroyed paper tickets must be paid for until a refund is obtained from the issuing airline, subject to any airline imposed service charge. Replacement tickets will require payment.

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