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Can I change my login I.D. and password for accessing your online database of fares? |
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You may change your password at any time. To do so, go to our home age and log on by entering your current login I.D. and password. Then click on My Profile. Enter your new password and click on Update Profile. Your new password will be effective immediately. |
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Once I've made an online booking, can I change it? |
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The only way to currently change a PNR booked online is to call us. Changes can be made prior to ticketing only. Once changes have been made, they will not be reflected in the Manage Bookings section for your reference. Because of this, we suggest you rebook the record and cancel the original booking. When space is tight, however, you may want to call Premier Gateway. |
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Why can't I charge more than the published fare when I purchase a tariff ticket? |
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Unlike our bulk fare tickets, tariff tickets will have the fare on them. We cannot charge more than the actual fare printed on the ticket. |
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Why should I use Premier Gateway? |
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Using our net pricing you can determine your own commission and earn a greater profit than is possible with the low, capped commissions the airlines are
currently offering. Additionally:
- Instant fare quotes are available though our
automated fare search program, 24 hours a day,
7 days a week
- Customer service agents are available 6 a.m. to
5 p.m. (Pacific Time), Monday-Friday
- Our knowledgeable reservations agents have
industry experiencing ranging from 6 to 37
years, with an average of over 19 years!
- 100% of our distribution is through the travel
agent community
- We have repeatedly been rated by travel agents
as one of the nation's outstanding consolidators |
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How do you quote your prices? |
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We offer net rates, allowing you to determine your mark-up. Some airlines limit the amount you can mark up their fares. Our automated fare search program, as well as our agents, will quote net rates, excluding taxes.
We also offer discounts on published fares. These discounts vary by carrier, destination and can be found online. Click on the link for Economy fares or the link for First/Business class fares located to the right of the booking engine screen (you must be logged in to access this link). These discounts change often. |
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Do you accept credit cards? |
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Yes, we accept Visa, Mastercard, American Express, and Discover Card. For credit card usage, there is a $35.00 per ticket transaction fee (3.5% on Business and First Class tickets). You will tell us what amount you want charged to the client's credit card and we will send you a commission check for the difference between the charge and your net, minus the $35.00 per ticket transaction fee (3.5% on Business & First class). You will also need to send us a completed Credit Card Authorization form, which can be found on our web page under Forms. |
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How is space booked? |
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We recommend you utilize our online booking engine for most of your bookings. It is available 24 hours a day, every day, and pulls our net fares from the same database our agents use to quote fares. Our online system will also book the space for you, taking into consideration all rules and restrictions. However, if you prefer to call us, we have experienced agents to assist you with fares quotes, booking of space and any question you may have.
Premier Gateway books all space (this includes bookings made by you on our website). Specifics on booking class and ticketing deadlines are found in the fare details section (link titled "net" in the fare display) of our booking engine.
We allow travel agents to book online United (true UA flights) in your GDS and release space to Premier Gateway. Simply book the UA itinerary in your airline system and include a message in the OSI field to "release space to Premier Gateway for ticketing." Upon receipt of payment, we will take over the PNR from United, issue the ticket, and give possesion of the record back to you. When there is a code share segment included in your itinerary, you may not book and release, but must utilize our online booking engine, email us, fax us or call us. |
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What fare prints on the ticket? |
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We sell both bulk tickets and published tariff tickets. Most of our tickets are issued as bulk tickets and list "0" in the fare box. Others are ticketed at discounted published rates and are issued displaying the full tariff on the ticket. |
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How quickly do you issue the tickets? |
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We issue tickets the same day we receive payment. We will issue electronic tickets whenever they are allowed. |
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Are you able to waive any rules for last minute purchases? |
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Yes. In most cases, we can waive advance purchase and minimum stay requirements on APEX fares. We do NOT charge a last minute ticketing fee. |
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Can our clients get a refund if they don't use the ticket? |
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Yes, in most cases. We do charge an $80 administrative fee, in addition to all applicable airline penalties. The ticket can only be refunded to your client through Premier Gateway. The original transaction fee will not be refunded. Refunds take 4-6 weeks. |
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Will frequent flyers still receive mileage credit if they
use your tickets? |
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Yes, most of our contracts allow your client to receive mileage credit if they are members of the airline mileage program prior to departure. This may vary by carrier. |
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What happens when published tariffs fall below your net fares? |
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When the airlines promote sale fares that are lower than our wholesale rates, we can issue tickets using the sale fares offering you an upfront discount (commission) from 2-15%. in Economy and 3-35% in First or Business (this changes often). These discounts vary by carrier and destination, so check with our reservation agents regularly. |
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Do you offer Business Class and First Class tickets? |
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Yes, many of our carriers offer First and Business class fares at very attractive discounts. You may see a quick overview of these carriers offering First or Business by clicking on our Quick Reference Guide and viewing the First/Business column. |
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Is Premier Gateway bonded? |
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Since we are ARC-appointed, we're bonded though ARC, and also have a multi-million dollar liability insurance policy. In addition, our suppliers hold various letters of credit. |
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