Premier Gateway

November 21st, 2008

Registering to use our online booking engine is simple, just fil out a form and once approved your agency can book online within one business day!

Can I change my login I.D. and password for accessing your online database of fares?
	You may change your password at any time. To do so, go to our home age and log on by entering your current login I.D. and password. Then click on My Profile. Enter your new password and click on Update Profile. Your new password will be effective immediately.

Once I've made an online booking, can I change it?
	The only way to currently change a PNR booked online is to call us. Changes can be made prior to ticketing only. Once changes have been made, they will not be reflected in the Manage Bookings section for your reference. Because of this, we suggest you rebook the record and cancel the original booking. When space is tight, however, you may want to call Premier Gateway.

Why can't I charge more than the published fare when I purchase a tariff ticket?
	Unlike our bulk fare tickets, tariff tickets will have the fare on them. We cannot charge more than the actual fare printed on the ticket.

If I want to contact you by email regarding a fare quote or booking, to whom do I address my email? What about general information? Commissions?

To address our reservations department regarding fare quotes or bookings, please send your email to Res@premiergateway.com. Other email addresses are as follows:

         - Administration info@premiergateway.com
              For general inquiries

         - Reservations res@premiergateway.com
              Fare quotes, PNR changes, seat assignments,
              frequent flyer numbers, etc.

         - Accounting accounting@premiergateway.com
              For commissions, refunds, copies of tickets

         - Documents documents@premiergateway.com
              For faxes, payments, ticket delivery

Why should I use Premier Gateway?
	Using our net pricing you can determine your own commission and earn a greater profit than is possible with the low, capped commissions the airlines are currently offering. Additionally: - Instant fare quotes are available though our automated fare search program, 24 hours a day, 7 days a week - Customer service agents are available 6 a.m. to 5 p.m. (Pacific Time), Monday-Friday - 100% of our distribution is through the travel agent community - We have repeatedly been rated by travel agents as one of the nation's outstanding consolidators

How do you quote your prices?
	We offer net rates only. However, you are free to set your own price to your client. Our internet automated fare search program, as well as our agents, will quote net rates, excluding taxes.

Do you accept credit cards?
	Yes, we accept Visa, Mastercard, American Express, Discover Card, and Diners Club. For credit card usage, there is a $35.00 per ticket transaction fee. You will tell us what amount you want charged to the client's credit card and we will send you a commission check for the difference between the charge and your net, minus the $35.00 per ticket transaction fee. You will also need to send us a completed Credit card Authorization form.

How is space booked?
	We recommend you utilize our online booking engine for most of your bookings. It is available 24 hours a day, every day, and pulls our net fares from the same database our agents use to quote fares. Our online system will also book the space for you, allowing you to track activity, such as payment received, ticket issuance and shipping, online at any time. However, if you prefer to call us, we have experienced agents to assist you with fares quotes, booking of space. Premier Gateway books all space. Specifics on booking class and ticketing deadlines are found in the fare details section (link titled "net" in the fare display) of our online booking engine. To book and release space, build a PNR in your system and include a message in the OSI field to "release space to Premier Gateway for ticketing." Upon receipt of payment, we will take over the ticket from United, issue the ticket, and give possesion of the record back to you. When there is a code share segment included in your itinerary, you may not book and release, but must utilize our online booking engine, email us, fax us or call us.

What fare prints on the ticket?
	Most of our tickets are bulk tickets and list "0" in the fare box. Others are issued at tariff.

How quickly do you issue the tickets?
	We issue tickets the same day we receive payment. We will issue electronic tickets whenever they are allowed.

Are you able to waive any rules for last minute purchases?
	Yes. In most cases, we can waive advance purchase and minimum stay requirements on APEX fares. We do NOT charge a last minute ticketing fee.

Can our clients get a refund if they don't use the ticket?
	Yes, in most cases. We do charge an $80 administrative fee, in addition to all applicable airline penalties. The ticket can only be refunded to your client through Premier Gateway. The original transaction fee will not be refunded. Refunds take 4-6 weeks.

Will frequent flyers still receive mileage credit if they use your tickets?
	Yes, most of our contracts allow your client to receive mileage credit if they are members of the airline mileage program prior to departure. This may vary by carrier.

What happens when published tariffs fall below your net fares?
	When the airlines promote sale fares that are lower than our wholesale rates, we can issue tickets using the sale fares offering you an upfront discount (commission) from 4-11%. This discount amount varies by carrier and destination, so check with our reservation agents regularly.

Do you offer Business Class and First Class tickets?
	Yes, many of our carriers offer First and Business class fares at very attractive discounts. You may see a quick overview of these discounts by logging on to our booking engine and clicking on Specials in the top, blue banner.

Is Premier Gateway bonded?
	Since we are ARC-appointed, we're bonded though ARC, and also have a multi-million dollar liability insurance policy. In addition, our suppliers hold various letters of credit.